Support
We're here to help you get the most out of Try My Nails.
Contact Us
For any questions, issues, or feedback, please reach out to us at:
We typically respond within 24 hours.
Frequently Asked Questions
Account Management
How do I create an account?
You can sign up using your Google account, Apple ID, or email address. Simply open the app and tap "Sign In" to get started.
How do I delete my account?
Go to Settings > Delete Account. This will permanently remove your account, all your data, and cancel any active subscriptions. This action cannot be undone.
Subscriptions & Credits
What plans are available?
We offer three tiers: Free (20 one-time credits), Pro ($9.99/month, 300 credits/month), and Ultra ($24.99/month, 1000 credits/month). You can also purchase one-time credit packs.
How do credits work?
Each AI generation uses credits. Subscription credits refresh monthly. One-time purchased credits never expire. You can view your credit balance in the app at any time.
How do I cancel my subscription?
Go to Subscription > Manage Subscription to access the Stripe customer portal where you can cancel, change plans, or update payment information. Your subscription remains active until the end of the current billing period.
AI Generation
What image formats are supported?
We support PNG, JPEG, and WebP formats. For best results, use high-resolution images with clear product visibility.
Why did my generation fail?
Common reasons include low image resolution, blurry images, or temporary server load. Try uploading a higher quality image or wait a few minutes before retrying.
How long are generated images stored?
Generated images are retained for 30 days. We recommend downloading or saving your favorite results promptly.
Privacy & Data
How is my data protected?
Your data is stored securely using industry-standard encryption. We use Supabase for authentication with row-level security, and Cloudflare R2 for secure image storage. We do not sell or share your personal data.
What happens to my uploaded images?
Uploaded images are processed by our AI system and stored securely. Generated results are retained for 30 days. You can delete your account and all associated data at any time.